Enter the short name of the account to unlock.From the dropdown, select Unlock User Account.If a dialog appears saying A recovery key has been set by your company. Choose Restore on the dialog box to confirm. From the menu bar up top, pick Actions > Restore. If you can authenticate at the FileVault login window but are then asked to log in again at the standard login window, the local account may be locked due to incorrect password attempts. Supporting and Troubleshooting macOS Sierra Kevin M. In Apple Configurator 2, pick the M1 Mac you want to restore. If You Can't Log In After a Password Reset A Reset Password Assistant window will open follow the onscreen instructions to reset the password.In Terminal, type resetpassword and press Return.Once you see the macOS Utilities window, choose Utilities from the menu bar, then choose Terminal.Intel processor: Turn on your Mac and immediately press and hold Command (⌘)-R until you see an Apple logo or other image.Select the gear icon labeled Options, then click Continue. Apple silicon: Turn on your Mac and continue to press and hold the power button until you see the startup options window.If FileVault is not turned on, you can use Terminal in the recovery partition to reset an account password.
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